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Customer Success, training budgets, and a brief Japanese Lesson with Matt Krzyzynski
8:22 with Craig DennisDid you know your entire team can benefit from Treehouse?
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Reasoning About Online Learning
- Making the Case for Online Learning to Your Boss
- How to Ask Your Boss for a Learning Budget
- Defeat the talent gap: retain employees with technical skills
Case Study
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Hi, and welcome to the Treehouse show.
0:00
The Treehouse show is our weekly
conversation with the Treehouse community.
0:02
[SOUND] In this episode, we'll be
talking with customer success manager,
0:04
educator, and custom track maker,
Matt Krzyzynski.
0:11
Thank you so much for
being on the show Matt.
0:16
>> Good to be here sir,
thanks for having me.
0:19
>> I would like you to talk a little
bit about what it means to be
0:21
a Customer Success Manager
here at Treehouse.
0:24
>> Sure, so Treehouse has a couple
of different parts of the business.
0:27
As most people know, you can subscribe on
individual plans, learn at your own pace.
0:31
But we also have business and
organization plans, where you can
0:35
combine folks onto one plan so you can
keep track of their learning progress.
0:40
Where I come in is after people
purchase a plan, I work with them to
0:44
make sure they're achieving whatever
their desired out come is with Treehouse.
0:49
Whether that's building
training curriculums or
0:53
giving advice about best practices for
implementing Treehouse at their business.
0:56
>> Cool that's awesome.
1:00
That's probably something that maybe
students haven't even thought about yet.
1:01
Like I could get my business to pay for
this.
1:04
You could get [INAUDIBLE] free right?
1:06
>> For sure.
1:08
So it's actually a very timely question
because now we're entering the Fall which
1:09
is when a lot of companies are starting
to plan their budget for the next year.
1:13
If you're an individual Treehouse student,
you're on your individual plan,
1:17
you should definitely
look into these plans.
1:20
Maybe check with your boss to see
if you have a learning budget,
1:22
At your company and if it's available we'd
love to help to train the employees there.
1:25
>> So let's take that,
let's help them out a little bit.
1:30
>> Sure.
>> What is something that
1:32
they could say to their boss?
1:35
Why should they pay for this?
1:37
>> Absolutely.
1:38
You're gonna want to come prepared
when you ask for a training budget.
1:39
The first thing is inquire
to see if it's available.
1:43
And then be prepared to know,
I wanna acquire the skill, and be great
1:45
if they paid for it, but what sort of
outcome will it lead to at the business?
1:50
So you want to really lay out the x, y,
and z's of everything to your boss and
1:55
say, I wanna learn this skill and it will
make me be this much more productive.
1:59
And then down the road it
will make me accomplish this
2:05
work much more faster just
be more efficient in my job.
2:09
So for
an individual level from the short term,
2:12
it's really great at training
employees on skills in the short term.
2:14
When you think about it in the big picture
though, you can really use Treehouse as
2:18
a really internal training tool
to really for career paths, and
2:21
all sorts of things, that make
the business a lot more efficient.
2:26
And just give them a lot more skills for
2:30
a lots of different teams in the account
even if they're not technical.
2:34
>> That's interesting, I guess we do
offer stuff that's not for technical.
2:37
Like you don't need to,
we can start at the very beginning.
2:42
>> Absolutely, so these days as you know,
tech touches everything.
2:45
Before, maybe just developers
would need technical training,
2:49
but these days we've been seeing a lot
of different teams who are not technical
2:52
using Treehouse just to give them new
skills such as maybe marketers or
2:56
designers learning front-end development.
3:02
Cuz at companies, you want your developers
to be working on the most critical parts
3:04
of the product maybe the most critical
outstanding bugs that are going on.
3:08
So if you can have marketers or
3:12
designers learning from them to build
landing pages or to send out HTML emails.
3:15
They can take that workload
off of the developers.
3:20
They can do it themselves.
3:22
So there's a lot of different job roles
like that, just learning these [INAUDIBLE]
3:23
skills that will actually save
the company a lot of time and money.
3:27
>> Wow that's pretty awesome,
you work with kind of all of the,
3:31
what sort of organizations are there like,
>> Yeah, it's really all over the map so
3:35
our plan start for
as little as two or three people.
3:40
If you're just a little tiny you're just
getting started, you have only two of you,
3:44
you can still get a business plan.
3:48
So we have people from two
people companies to huge
3:49
enterprise companies
with thousands of seats.
3:53
>> Wow.
>> So there's really no limit to
3:56
the amount that you can purchase and we
work with you to provide training plans.
3:58
Implement the structure you need
within the plans to make the training
4:03
the most efficient possible.
4:05
>> Okay.
>> So
4:07
we've even had some companies
which is really cool.
4:08
We've had people who have really
be able to start their companies
4:10
because of the technical skills
that they learned from Treehouse.
4:14
And now that they've founded their company
and they have those tech skills they're
4:18
using Treehouse as their internal learning
tool for the employees that they hired.
4:21
>> Those organizations are pretty big,
they must get hard to manage right?
4:25
>> Not really within Treehouse.
4:29
We have a bunch of features within
the platform that make it really simple.
4:30
First off, you can break up your teams
into different groups or departments.
4:34
>> Cool.
>> So, even if you are the main
4:39
stakeholder in the plan that
are managing things, you can group
4:40
different teams into different departments
and make department admins in control of
4:43
those different departments so they can
take ownership over their specific teams.
4:48
So it makes easier so the onus is not one
person to manage thousands of people.
4:52
>> Okay.
>> Yeah for sure.
4:56
So another cool thing that we've done
this last year is track assignments.
4:57
Treehouse students know and
5:02
love our pre-built tracks that our
teachers like yourself built your Java.
5:03
We have those for tones of topics so
now if you're on a business plan or
5:08
organization plan, we can work with
you to build customized tracks.
5:12
You can put causes and
workshops in the order that you'd like, so
5:16
that's most relevant to
your specific teams.
5:20
So you can do that with custom tracks.
5:23
Or the pre-built tracks too.
5:25
You can assign those tracks to people,
specific people on your team.
5:26
>> Wow.
That's awesome.
5:31
>> Yeah.
>> So there's new,
5:32
there's features that I might not
have seen as a regular student.
5:33
There's always new [INAUDIBLE].
5:35
What is the most favorite
feature that's out there?
5:37
>> Probably that new
track assignment feature.
5:40
Because the assignment is cool because
from the individual members point of view,
5:42
you know exactly what your
manager wants you to learn.
5:47
Your manager can also set a due date.
5:50
So if you need to upscale that amount
of project to learn by a certain date.
5:52
To complete a project, they can do that.
5:56
And also it's really scalable.
5:58
So let's say, for example,
6:00
your company needs a really efficient
way to onboard new employees.
6:02
And so you build out a track, you know
the courses and workshops that you'd like.
6:07
But you wanna keep reusing it over and
over again.
6:10
So one thing you can do is
create multiple assignments or
6:13
cohorts within the same track.
6:17
And just keep reusing it over and
over again.
6:19
For example, for onboarding, let's say
you want to create a summer hire group or
6:21
a fall hire group,
you can create those assignments and
6:25
have separate data points within each
assignment to keep track of each
6:27
specific cohort that
are going through Treehouse.
6:31
>> That's super handy, I thought that,
6:34
that must be hard to manage
without something like this.
6:35
I thought so.
6:38
>> For sure.
6:39
>> Yeah man.
>> We make it really easy for everybody.
6:39
>> Cool.
Matt we've gotten to my
6:41
favorite part of the show.
6:44
>> Yeah.
>> Where I get to ask a very
6:45
important question.
6:46
So you send out as a customer success
manager, you send out an email,
6:48
where you kinda give everybody
information, keep them up to date.
6:54
>> Yeah.
>> Those people reading that email,
6:57
what's something that they
might not know about you?
6:59
Just from getting that email from you?
7:01
>> So, before I moved to Portland in 2013,
I actually lived in Japan for five years.
7:04
>> Really?
>> Yes.
7:11
>> Wow, what are you doing there?
7:12
>> I was teaching English to middle
school kids and elementary school kids.
7:13
>> That's super fun.
7:17
>> Yep, it was great.
7:18
So that's what got me into education,
one of the reasons I want to work here.
7:19
>> That's super cool man.
7:22
So do you speak Japanese still?
7:24
A little of that, I'm a little more rusty
now it's been a while since I've been over
7:26
there but I still remember a little bit.
7:28
>> You got some can you teach me some?
7:31
>> Sure.
>> I would like let's say good
7:33
bye Treehouse students,
lets close the show.
7:36
>> Okay, so I mean the first [FOREIGN]
>> [FOREIGN]
7:39
>> [FOREIGN] is good bye and
7:44
then students is [FOREIGN]
>> [FOREIGN]
7:46
>> So it would be [FOREIGN].
7:49
>> [FOREIGN]
>> Okay ready?
7:54
>> Let's do it.
>> [FOREIGN]
7:57
[SOUND]
8:04
>> If you'd like to bring Treehouse to
8:08
your business,
check the links in the teachers' notes.
8:10
I'm sure Matt would love to hear from you.
8:12
Thanks for watching the Treehouse Show.
8:14
And if you'd like to get
in touch with this show,
8:15
please reach out to me on Twitter,
or hit us up in the community.
8:17
See you next time, [FOREIGN]
8:20
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