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In this video, we learn why a Search System is important for you and your users.
New Terms
- Exact search - when a user searches for the exact content they need by entering the name, ex: β2003 Ford Taurus for saleβ
- Broad search - when a user searches for something using general terms without knowing the exact content theyβll find, ex: β4-door sedans for saleβ
- Filtering - selecting different criteria during a search to narrow the results
Further Reading:
- [https://pencilandpaper.io/articles/ux-pattern-analysis-enterprise-filtering/] (Filter UX Design Patterns)
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All right, so
we've got organization structures and
0:00
schemes, labeling systems,
and navigation systems.
0:02
These three iA principles help explain
how content gets structured and
0:07
presented on websites and apps.
0:11
Each aspect helps establish
an architecture that's easy to use and
0:13
understand.
0:17
But there are cases where menus and
links aren't enough.
0:18
Think about all the products
Amazon offers on its site.
0:22
You could theoretically navigate from
the home page, through their menu system,
0:26
drill down through subcategories,
and maybe find what you need.
0:31
But the more realistic and
0:36
faster option is to type in what
you want in the search box.
0:37
Search systems are the fourth and
final is IA principle that Morville and
0:42
Rosenfeld cover in their book.
0:47
And if you've ever used Google or
Siri or Alexa in your life,
0:49
you know what a search system is for.
0:53
It's so users can find what they
want using their own criteria.
0:55
Sometimes the search they wanna
do is exact, like looking for
1:01
a specific replacement light bulb for
a 2011 Honda CRV.
1:05
You already know exactly what you want,
you just need to find a page so
1:10
you can order one.
1:15
Other times,
your search may be more broad.
1:16
You have a general idea of what you want,
so
1:19
you use general terms
that get you started.
1:22
And then you look through results and
1:25
maybe refine your search
to get what you need.
1:27
Another way that search systems work
is through filtering with certain
1:31
kinds of content.
1:35
You search by filtering the attributes
that are important to you,
1:36
like the details of an airline flight or
the specifications of a car.
1:40
The more attributes something has,
the easier it can be to filter through
1:45
thousands or millions of pieces of
content to find the perfect thing.
1:50
Search systems can be very powerful.
1:55
When you've got a vast database
full of content or product pages,
1:57
searches help users find exactly what they
want using a process that's much more
2:01
efficient than trying to drill down
through multiple menus, links, or pages.
2:06
And if your search system provides
helpful, dynamic features like
2:11
auto complete or suggestions, it can make
the user experience much more positive.
2:16
But for people running a site or app,
search systems can be challenging.
2:22
There's a big difference
between building a menu and
2:26
building your own search system.
2:29
You have to figure out, what parts of
the site do you want to let people search?
2:31
How many fields do you want to
include within your search form?
2:36
Do you wanna let users filter results?
2:40
And if so,
which attributes will you let them filter?
2:43
And how should results get sorted?
2:47
By relevance, dates, popularity or
some other variable?
2:49
Now you could skip the whole
development headache and
2:55
try to use a simpler custom search
solution from Google on your site, but
2:57
the question still remains,
should you use a search system or not?
3:02
Many smaller websites
would probably say no.
3:07
They can get along fine without
one because they don't have
3:10
an extensive amount of content.
3:13
And their content format is pretty simple.
3:15
However, if you're responsible for
providing access to information that's
3:18
very complex, that has many
attributes that help define it, or
3:22
you simply have a ton of content,
search systems can save the day.
3:27
But don't use search as a crutch or
as a replacement for
3:31
menus and proper content organization.
3:34
You need a balance.
3:37
You need to consider that
not all users are the same.
3:39
Some will rely on menus and
3:42
links to show them the way, while others
might head straight for the search box.
3:44
Consider the experience for
your users and their goals.
3:51
Why did they come to your site?
3:56
What are they trying to do?
3:57
What are they looking for?
3:59
And what would be the easiest way for
them to find it?
4:00
Ultimately, the answer may
be a series of menus and
4:04
links, or it could be through
a search system, or both.
4:07
Later in this course,
we'll learn more about using research and
4:13
testing techniques to help you figure out
what's best for your users and your site.
4:16
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