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You have completed Receiving UX Feedback by Example!
You have completed Receiving UX Feedback by Example!
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Listen to examples of non-constructive feedback and see how you can positively respond to negative comments.
For more information, check out the workshop Handling Feedback as a UX Designer.
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Now let's get into non-constructive,
feedback.
0:00
It takes more practice, and
is more difficult to handle.
0:03
You may receive non-constructive,
positive feedback.
0:07
Some examples are,
Looks good, or That will do.
0:11
This isn't constructive
because it lacks explanation.
0:15
Is it just good enough?
0:18
What improvements can be made?
0:20
What specifically do they like?
0:22
Did they take the time
to thoroughly review it?
0:24
Ask more questions to dig further.
0:28
Now let's go over the trickiest type,
non-constructive, negative feedback.
0:30
Why would you do that?
0:36
The subtext here sounds like they're
saying, this is a dumb solution.
0:37
If the feedback lacks context to
your decisions, frame it like this.
0:42
I made this design decision
in other to solve the goal.
0:47
This solves the goal because,
insert explanation.
0:51
Another option is to explain
it with this formula.
0:55
I tried this way which led to this
problem, so I landed on this solution.
0:58
This looks amateur.
1:04
If the feedback lacks awareness of the
project state, say something like this.
1:06
This project is in the beginning stage.
1:12
Visual design polishing
will be addressed later.
1:14
If you think their project is polished and
the person is being mean spirited.
1:17
You can say,
can you point out the specific aspects or
1:22
parts of the design you think are weak,
and elaborate on what needs improvement?
1:25
I showed this to my girlfriend,
and she did not like it.
1:30
This feedback is irrelevant.
1:33
You can say,
let's focus on the target audience,
1:36
which is people over 60 years old.
1:39
According to my research,
this age group prefers larger text size,
1:42
more color contrast, and more white space.
1:46
That's why I made those design decisions.
1:48
I don't like the color.
1:51
Make the sign up form pop.
1:53
The comment about the color is subjective.
1:55
I focused on the part about making it pop.
1:57
Usually this is said in reference to an
area the reviewer wants to stand out more.
2:00
Perhaps it's an important area of
the website they want to draw the users
2:05
eyes to.
2:10
I recommend tying in a decision
that supports the goal.
2:10
You could say something like this,
since the goal is to attract signups,
2:13
I'll make the signup form stand-out
more by increasing the contrast.
2:18
I'm just not into this,
try something else.
2:22
This is non-specific feedback because
it doesn't clearly articulate what they
2:26
don't like and why they don't like it.
2:31
Instead of iterating without a target,
2:33
ask questions to uncover their opinion
until their direction becomes clear.
2:36
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