Welcome to the Treehouse Community

Want to collaborate on code errors? Have bugs you need feedback on? Looking for an extra set of eyes on your latest project? Get support with fellow developers, designers, and programmers of all backgrounds and skill levels here with the Treehouse Community! While you're at it, check out some resources Treehouse students have shared here.

Looking to learn something new?

Treehouse offers a seven day free trial for new students. Get access to thousands of hours of content and join thousands of Treehouse students and alumni in the community today.

Start your free trial

WordPress

Brooke Taylor
Brooke Taylor
8,239 Points
Posted by Brooke Taylor
Brooke Taylor
8,239 Points

Web Hosting for Students DNS error, cannot access renewed domain name.

I've had a student account and a domain name registered with Web Hosting for Students for about a year. I found out this morning that my domain name had expired. I thought I renewed it when I renewed my account service. So I renewed my domain name immediately and according to the client area, my name is "active".

But whenever I try to access my site online, from any computer, I get the error message "domainname.com is not available" and details that the DNS is having trouble connecting to the name. I already tried the tricks suggested on the hosting website to no avail.

I sent an open ticket to the customer service this morning and I'm waiting to hear back, but I'm hoping to get some support here as well. Does the DNS or renewal take time? Or is there anything else I can try in the meantime?

I really appreciate it!

1 Answer

Mark VonGyer
Mark VonGyer
21,239 Points
Mark VonGyer
Mark VonGyer
21,239 Points

To my knowledge it does take time. If you forget to renew your domain in time you open it up for other people to obtain it.

Brooke Taylor
Brooke Taylor
8,239 Points
Brooke Taylor
Brooke Taylor
8,239 Points

I figured it would take time for everything to refresh.

I actually took a look at my invoices and it says that I actually did renew my domain name until 2016 since I set it up for automatic renewal payments. So I will contact support and let them know what is happening.

Thanks again!